If you need assistance while using Owl Practice Suite, you can contact our support team directly from the help menu. First, select the kebab menu button in the upper right hand corner of the EHR and select Contact Support.
From the Submit a request page, select Owl Practice EHR from the dropdown menu if you having an issue with the EHR itself. If you have questions or concerns about payment processing, you can also select Stripe Payments Support, TherapyOwl Directory if you are having issues with your marketing profile, Chouette for our French products, or Smart Notes Referral if you have issues with referring Smart Notes to another potential clinician.
Next, enter in your contact information including the email address associated with your Zencare Practice Management account and your First and Last Name. Then, select the reason you are contacting support from the How can we help you today? dropdown menu. Enter a Subject and a brief and concise Description of the issue you are facing and any Attachments such as screenshots that can help us quickly diagnose and troubleshoot the problem. Once you are finished, select Submit and we will contact you with a solution soon.